Titanic Hotel Belfast celebrates its fifth anniversary this month with a quarter of the hotel’s original staff.
Named the best hotel in Northern Ireland at the World Travel Awards every year since it opened in 2017, the longest-serving member of staff, Adrian McNally, said he was proud of what the hotel has achieved.
Today Chief Executive Adrian said: ‘We have achieved incredible success despite the challenges the hospitality industry has faced in recent years. I am extremely proud of the team who provide exceptional customer service and who work tirelessly to live up to Titanic Hotel Belfast’s leading hotel status every day.
“The fact that we have managed to retain 25% of the original workforce during some of the toughest times for our industry in our lifetime is a testament to the privilege of being part of the Titanic Hotel Belfast team.
“I would also like to thank Harcourt Developments for their commitment to Titanic Hotel Belfast and for continuing to invest in our accommodations and public spaces, enabling us to provide visitors with a unique experience when visiting the Titanic Quarter.
More than 174,000 guests have woken up to a Titanic breakfast in the past five years and more than 3,200 weddings and events have been held in the private heritage spaces, including the drawing office where many of the most famous in the world, including the RMS Titanic, were designed.
Over 82,000 guests have attended events and weddings, while thousands more have enjoyed the hotel’s food and beverage outlets each month.
The concierge team have organized over 3,500 heritage tours giving visitors an insight into the history of this hotel which includes the original private office of Thomas Andrews, the decadent presentation room, where Lord Pirrie presented the latest creations from Harland & Wolff for the transatlantic liner, and Charles Payne. office, managing director of Harland & Wolff at the launch of the Titanic.
Even with three closures in the first five years of operation, the hotel’s revenue has grown year over year, and the hotel is now operating with revenue 19% higher than pre-pandemic levels.
Adrian added: “We are all too aware that a hotel stay can be seen as an indulgence and we are putting in place measures to save on energy consumption and food waste to reduce costs. This will allow us to continue to be competitive in the marketplace by focusing and committing to providing our guests with an unforgettable experience at Titanic Hotel Belfast.
John Paul Doherty, Creative Director at Harcourt Developments, explained: “This historic and architecturally unique building was once the nerve center of the largest shipyard in the world.
“The combined efforts of Harcourt Developments and the team at Titanic Hotel Belfast have created a hospitality experience – offering guests the opportunity to stay in one of the most significant buildings in NI history.
“The success of the Titanic Hotel Belfast is down to several things, including the exceptional service that guests receive, but also the curation of artwork and exhibits throughout the hotel. This includes the addition of the newer at the Drawing Office Bar, of an original clock from the SS Carpathia, the first ship to reach the Titanic.
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